EXPERIENCE
Overview
Creative Director and Muti-Disciplinary Designer, currently leading Milestone's UX/UI design and UX research teams across global offices and heading up Enterprise Accounts. I have 15+ years of creative leadership experience in digital, delivering award-winning solutions for enterprise brands.
Work History
2022 — Present
Sr. Design Lead - Enterprise
Milestone Inc.
Creative Direct Global Design Team
Allocating and monitoring design resources to ensure quality work will be completed on time and within budget.
Participating with senior stakeholders in shaping a more comprehensive vision and strategy for experiences, products, and services.
Manage and mentor a global design team of UX/UI Designers, User Researchers, and Visual designers.
Principally own aesthetic direction of our product and brand.
Mentor designers regularly and grow/manage talent.
Build and maintain a design team structure and process culturally and collaboratively.
Devise and communicate product benefits and introduce new products to customers.
2019 — 2022
Founding Partner
The Shed Creative
I led the digital design, content, and film & video teams for The Shed Creative. Throughout my time at The Shed, I built these teams from the ground up, who were responsible for some of The Shed's most significant digital experience solutions in the hospitality industry. In addition, I established new standards and culture that drove innovation and built trust with our clients, allowing us to make innovative digital web-based experiences for their brands.
2013 — 2018
Digital Creative Director
Acronym
In charge of all innovative products produced by the agency and reported directly to the CMO. I ensured the agency created high-quality digital experiences and marketing content for our clients. I was in charge of the Acronyms software products' design and UX. In addition, I led strategic digital experience design and content marketing for Fortune 500 brands across web, mobile, data visualization, and social media platforms. I also identified new areas of expertise for Acronym's digital experience, creative, and marketing teams, defining experience opportunities on both the agency and client sides.
2011 — 2013
UX Design Director
INCENTIENT
First-to-market with interactive guest-facing technology in hospitality venues. We were recognized by Fast Company as one of the World's Most Innovative Companies. As UX and Design Director, I championed new mobile-first user experiences for global hospitality brands. I was driven by raw insights and user research to create immersive, enjoyable, feasible, and commercially viable products.
Leadership Style
Leadership Style | 16 Personalities results
Personality: Assertive Protagonist (ENFJ-A)
Assertive Protagonists are Extraverted, Intuitive, Feeling, Judging and Assertive. These warm, forthright types love helping others and have the creative energy to achieve their goals.
Role: Diplomat
Diplomats focus on empathy and cooperation, shining in diplomacy and counselling. They’re imaginative, warm, empathic, and influential people, often playing the role of harmonizers.
My strategy: People Mastery
People Masters seek social contact and have very good communication skills, feeling at ease in social events or directing others. They’re confident and readily express their opinions.
81% Extroverted | 77% Intuitive | 73% Feeling
RECS
“Jaime is a true professional in his game and takes a genuine pride in his work. Quite simply, he gets the brief (many creatives think they do – but the end result tends to show they don’t) and he understands the importance of this to the client – even when the client is his own company. Whether it’s creative thoughts around digital images and video, or good old fashioned print, he tackles it all with the audience experience in the forefront of his mind. His concern for ensuring his work creates the desired impression (yes, even a banner ad) is testimony to his enthusiasm and love of his chosen vocation. His passion and support for the industry is admirable in itself. I also got to know Jaime on a personal level, as did many members of the Acronym staff. He’s a true team player and master of the Billy Idol Karaoke version of ”Rebel yell” (you have been warned 😊) I would have no hesitation in recommending Jaime as an excellent asset to any creative agency or department.”
— Mike Grehan | CEO Chelsea Digital
“As creative director, James lead the way in design both for acronym itself as well as its clients. James' ability to design as well as function quickly made him a valuable as well as reliable resource to have in the Acronym stable. In addition, James' passion for his work made him a pleasure to work with personally. And also a popular figure within the office as well continually earning him the internal recognition he deserved.”
— Cecil Alleyne | Director of Digital Opperations
“Jamie is one of the most awesome people I have worked with. He has the most positive energy and his support for everyone's success is beyond compare. He always brings unique perspectives and ideas to the table and has taught me how to see things in brand new ways. I couldn't ask for a better mentor and friend!”